MGMT 7802 Online

MGMT 7802 Graduate Introduction to Production and Operations Management

ONLINE COURSE

Dr. Z. Radovilsky, Summer Quarter 2005

C O U R S E O U T L I N E

INTRODUCTION

Today is an exciting time for the study of operations management. The tough global competition requires companies to be extremely responsive to the needs and expectations of customers. In addition, many companies today are in a period of rapid changes brought about by technological breakthroughs, business globalization, and financial upheavals. In such a time, the role of operations managers in facing these challenges and maintaining a competitive edge become even more important. Professionals must be capable of continuously improving the quality of products and services, reducing or completely eliminating waste of resources, improving productivity of manufacturing and service processes, and speeding up introduction and delivery of new products to the markets. Recently, a number of jobs in the Bay Area were available for Cal State Hayward graduates in operations and materials management.

This course will introduce to you the most important strategic and tactical decisions in operations management. If you choose to become an operations manager, this course will provide you with an important introduction to the field. If you enter another profession, such as marketing, finance, computer information systems, accounting, or human recourses, what you study in this course will be important for you, because operations management constantly interacts with other business functions. The knowledge of operations management methods and tools will help you to analyze and solve problems in other business functions.

OBJECTIVES OF THE COURSE

Present to students the main principles and concepts of operations management in both manufacturing and service organizations.
Introduce modern systems and approaches of managing operations in these organizations.
Motivate and train students to apply various quantitative and qualitative methods of managing operations.

LEARNING OUTCOMES

Develop and expand students’ ability to understand and apply the concepts and applications of Operations Management.
Develop essential skills of managing and improving operations decisions in manufacturing and service organizations.
Acquire working knowledge of a variety of methods, tools, and software used in managing and improving operations decisions.

TEXT

Heizer J., and Render B. Principles of Operations Management, 5th Edition, Prentice Hall, 2004.

SOFTWARE

POM for Windows. Should be purchased with the textbook

SCHEDULE

*Week*	*Week of*	*Topic*	*Chapter*
1	June 27	Operations and Productivity Operations Strategy in a Global Environment	1 2
2	July 4	Forecasting	4
3	July 11	Design of Goods and Services	5
4	July 18	Managing Quality Quiz #1 -- Monday, July 18	6
5	July 25	Statistical Process Control Midterm Exam -- Monday, July 25	Supplement 6
6	August 1	Process Strategy	7
7	August 8	Capacity Planning	Supplement 7
8	August 15	Supply-Chain Management E-commerce and Operations Management Quiz #2 -- Monday, August 15	11 Supplement 11
9	August 22	Inventory Management Just-in-Time Systems	12 16
10	August 29	Final Exam -- Monday, August 29

REQUIRED ASSIGNMENTS

##	*Case Study*	*Due Date*
1	Forecasting	July 12
2	New Product Development	July 19
3	Statistical Process Control	August 2
4	Capacity Planning	August 16
5	Inventory Management	August 27

The assignments will be explained in the course web page, under Course Materials. The completed required assignments need to be sent to the teaching assistant using the Submit Assignment button. The grades will be available online.

COURSE REQUIREMENTS

Each student is expected to study materials assigned for each week; submit required assignments and optional extra credits no later than the due dates; and participate in the threaded discussions.
A case study report submitted to the teaching should be typed in MS Word or Excel with approximately three double-spaced pages plus (if applied) appendices, computer printouts, charts, and graphs.
No late homework will be accepted.

GENERAL INFORMATION

LOCATION OF CLASS	Online; The first session will be in class
OFFICE	RO 235
TELEPHONE	(510) 885-3302
E-MAIL	zinovy.radovilsky@csueastbay.edu
WEB PAGE	www.cbe.csueastbay.edu/~zradovil
OFFICE HOURS	Monday, Wednesday, 4:40-5:40 p.m. in RO235

GRADING SYSTEM

The final grade in the course will be based on the maximum of 500 points with the following breakdown:

Five case studies, up to 25 points each. The total of the FOUR best case studies, 100 points maximum, will be added to the final score.
Two quizzes, up to 50 points each for a total of 100 points maximum.
Two examinations, midterm and final, up to 125 points each for a total of 250 points maximum.
Participation in the online discussion board, up to 50 points maximum.

The final grades will be as following:

"A"--450 points and up (90% and up)
"A-"--435-449 points
"B+"--420-434 points
"B"--400-419 points (80% and up)
"B-"--385-399 points
"C+"--370-384 points
"C"--350-369 points (70% and up)
"C-"--335-349 points
"D+"--320-334 points
"D"--300-319 points
"F"--below 300.

The students will be given an opportunity to do optional extra credit assignments that will be added to the final score. A student can earn up to 50 points maximum of extra credits. The grading system and extra credits will be explained during the first class meeting.

EXAMS AND QUIZZES

The quizzes and exams will have multiple choice questions only. No make-up exams will be given.