MGMT 6220

MGMT 6220 Operations and Supply Chain Management

Dr. Z. Radovilsky, Fall Quarter 2009

C O U R S E O U T L I N E

IMPORTANT INFORMATION

This course is taught online. We will meet in class only twice: for the midterm exam on Friday, October 30, 6-8 pm, and for the final exam on Friday, December 4, 6-8 pm. The classroom will be announced at least one week prior to each exam. Before enrolling in the course, make sure that you will be able to attend these in-class exams. No makeup exams will be given.

All instructions, assignments, discussion boards, and other course-related materials are located in the Blackboard course website, bb.csueastbay.edu. If you enrolled in the class, you can login using your NetID and password. The course website will be available on or after September 20, 2009.

When you login to the course website, read the Course Instructions by clicking on the Course Info button. Also, before you start the course, you need to make a posting in the Introductory Discussion Board (click on the Discussions button in the course website). In the posting, introduce yourself and indicate that you are starting the course, and that you read and understood the Course Information/Instructions. Your posting should be done by Friday, September 25. The students that do not introduce themselves in the Introductory Discussion Board by the deadline will be dropped from the class.

INTRODUCTION

The tough global competition requires companies to be extremely responsive to the needs and expectations of customers. In addition, many companies today are in a period of rapid changes brought about by technological breakthroughs, business globalization, and extended supply chains. In such a time, the role of operations and supply chain management in facing these challenges and maintaining a competitive edge become even more important. Professionals must be capable of continuously improving quality of products and services, reducing cost and eliminating waste of resources, speeding up introduction and delivery of new products to the markets, and improving operations and supply chain processes.

This course will introduce and discuss in depth critical strategic and tactical decisions in operations and supply chain management. If you choose to specialize in this field, the course will provide you with important knowledge and skills to be an effective manager. If you would like to specialize in another field such as marketing, finance, computer information systems, accounting, or human resources, what you study in this course will be also important for you. Operations and supply chain management constantly interacts with other business functions. The knowledge and skills of operations and supply chain management methods and approaches will help you to analyze and solve problems in other business functions.

COURSE OBJECTIVES

Present to students main principles and concepts of operations and supply chain management in both manufacturing and service organizations.
Introduce to students models and solution methods important in managing operations and supply chains.
Motivate and train students to apply these models and solution methods to formulate, analyze, and solve real-world problems in operations and supply chain management.

LEARNING OUTCOMES

Students acquire an in-depth knowledge of the concepts, models, and solution methods in Operations and Supply Chain Management, such as Process Analysis, Six-Sigma Quality Management, Supply Chain Strategy, Facility Layout, Lean Management, Inventory Control, and others.
Students develop extensive skills in applying quantitative and qualitative decision-making models of formulating, analyzing, and solving a variety of problems in operations and supply chain management.
Students acquire a working knowledge of implementing quantitative decision-making models and solution methods using relevant technology.

PREREQUISITE

MGMT 6015

TEXT

Operations and Supply Management, by F. Robert Jacobs, Richard. Chase, and Nicholas J. Aquilano, McGraw Hill Irwin, 12th Edition, 2009.
The textbook will be used to understand the core issues and topics in the course. More up-to-date information will be presented in the lecture materials, cases and readings.

SCHEDULE

Week	Week of	Topic	Textbook Reading Materials	Discussions, Cases, and Tests
1	September 20	Introduction to the Field	Chapter 1	*Introductory Discussion Board*
2	September 27	Operations and Supply Chain Strategy	Chapter 2	*Discussion #1*
3	October 4	Strategic Capacity Management	Chapter 5	*Case #1, due on October 13*
4	October 11	Process Analysis	Chapter 6	*Discussion #2*
5	October 18	Facility Layout	Chapter 7A	*Case #2, due on October 27*
6	October 25	Quality and Six-Sigma Management	Chapter 9	*Midterm exam on October 30, 6-8 pm*
7	November 1	Supply Chain Strategy	Chapter 10	*Case #3, due on November 10*
8	November 8	Lean Management	Chapter 10	*Discussion #3*
9	November 15	Operations Consulting and Reengineering	Chapter 13	*Discussion #4*
10	November 22	Inventory Control and Management – Part 1	Chapter 17	*Case #4, due on December 1*
11	November 29	Inventory Control and Management – Part 2	Chapter 17	*Final Exam on* *December 4, 6-8 pm* *Term project is due on December 7*

TERM PROJECT

The term project is due by midnight on Monday, December 7 in the Course Digital Dropbox. The project requirements are presented in the course website.

COURSE REQUIREMENTS, ASSIGNMENTS, AND DUE DATES

Each student is expected to: (a) study week materials in the website’s Course Materials; (b) submit required case study assignments no later than the due dates specified in the course web site; and (c) participate in the assigned discussion boards.
The case study assignments will be explained in the website’s Course Materials. The completed required assignments need to be uploaded for grading using the Submit Assignment button. The assignment format due dates on Tuesdays are will be presented in the website’s Course Materials.
No late homework will be accepted.
You have to answer discussion board questions by a deadline specified in the website’s Course Materials. The final deadline is usually by midnight on Thursday. You also have to reply to at least one or more of classmates' posting, and also to the instructor’s and other students’ responses to your posting. The deadline for these replies is by midnight on Monday the following week.
The dates and time for midterm and final exams are specified in the Class Schedule (see above). Detailed instructions on each test will be presented in the website’s Course Materials approximately one week in advance.
Both midterm and final exams will include multiple-choice questions, short-answer questions, and quantitative problems.
No make-up exams will be given.

TRACKING ONLINE ACTIVITIES

The instructor will track student online activities using copies of submitted online case studies, logs of course discussion boards and collaboration sessions, and exams’ results. In addition, the instructor will periodically track student online activities using the Blackboard Performance Dashboard and Course Statistics tools.

GRADING SYSTEM FOR ONLINE COURSE

The course assessment and final grade will be based on the maximum of 500 points with the following breakdown:

Four case studies, up to 25 points each, 100 points maximum.
Four online discussion boards, up to 20 points each, 80 points maximum.
Midterm exam, 100 points maximum.
Final exam, 100 points maximum.
Term project, up to 120 points maximum.

The final grades will be as following:

"A"--460 points and up (92% and up)

"A-"--435-459 points

"B+"--420-434 points

"B"--400-419 points (80% and up)

"B-"--385-399 points

"C+"--370-384 points

"C"--350-369 points (70% and up)

"C-"--335-349 points

"D+"--320-334 points

"D"--300-319 points

"F"--below 300.

The students will be given an opportunity to do some optional extra credit assignments that will be added to the final score. A student can earn no more than 50 points maximum of extra credits.

INSTRUCTOR’S INFORMATION AND OFFICE HOURS

OFFICE	Valley Business and Technology Center (VBT), room 421
TELEPHONE	(510) 885-3302
E-MAIL	zinovy.radovilsky@csueastbay.edu
INSTRUCTOR’S WEB PAGE	www.cbe.csueastbay.edu/zradovil
OFFICE HOURS	Tuesday 2-3:30 pm and Thursday, 4:50-6:30 pm

CONTACTS

The main ways of contacting the instructor are the following:

Online Course Discussion Board. In the course website click on the Discussions button, and then click on the Course Discussion Board at the top of the page. You may use the Course Discussion Board to post a question regarding the course materials, assignments, grades, etc., or communicate with your classmates.
E-mail to the instructor at zinovy.radovilsky@csueastbay.edu.

In case of technical problems, do one of the following:

See Blackboard Support Site at csuhbb.csueastbay.edu.
Send an e-mail to helpdesk@csueastbay.edu or call (510) 885-4357.

IMPORTANT NOTICE

If you have a documented disability and wish to discuss academic accommodations, please contact the instructor as soon as possible.

EMERGENCY INFORMATION

California State University, East Bay is committed to being a safe and caring community. Your appropriate response in the event of an emergency can help save lives. Information on what to do in an emergency situation (earthquake, electrical outage, fire, extreme heat, severe storm, hazardous materials, and terrorist attack) may be found at: http://www.aba.csueastbay.edu/EHS/emergency_mgnt.htm.