MGMT 6115 E-COMMERCE ENTERPRISE MANAGEMENT

ONLINE COURSE

Dr. Z. Radovilsky, Spring Quarter 2009

C O U R S E  O U T L I N E

IMPORTANT INFORMATION

This course is taught online. We will meet in class only twice: for the midterm exam on Friday, May 8, 6-8 pm, and for the final exam on Friday, June 5, 6-8 pm. The classroom will be announced at least one week prior to each exam. Before enrolling in the course, make sure that you will be able to attend these in-class exams. No makeup exams will be given. 

All instructions, assignments, discussion boards, and other course-related materials are located in the Blackboard course website, bb.csueastbay.edu. If you enrolled in the class, you can login using your NetID and password. The course website will be available on or after March 27, 2009.   

When you login to the course website read the Course Instructions by clicking on the Course Info button. Also, before you start the course, you need to make a posting in the Introductory Discussion Board (click on the Discussions button in the course website). In the posting, type your name, and indicate that you are starting the course, and that you read and understood the Course Information/Instructions. Your posting should be done by Thursday, April 2. The students that do not introduce themselves in the Introductory Discussion Board by the deadline will be dropped from the class.   

INTRODUCTION

E-commerce is mushrooming in both the business-to-business and business-to-consumer sectors. It shakes the foundation of most industries; leads to entirely new kinds of businesses, and directly impacts both our careers and the way we live. One of the most significant changes is in a manner companies conduct business especially in how they manage their resources. In many cases, the management of enterprise resources is based today on e-commerce systems and applications. This course will explore in detail managerial aspects of utilizing various e-commerce models and their selection.  These will allow you to clearly understand current status and future trends in e-commerce enterprise management, and be better prepared to manage these systems.

COURSE OBJECTIVES

• Present methodology of developing and selecting e-commerce business models and applications
• Present a systematic and in-depth study of the modern e-commerce enterprise management systems
• Provide detailed analysis of existing e-commerce business models and applications including demand- and supply-side e-commerce, collaborative commerce, mobile commerce, electronic payments, and electronic services.

LEARNING OUTCOMES

• Develop essential skills of selecting and developing e-commerce business models and applications
• Develop and expand students’ ability to understand issues of  e-commerce business models
• Understand modern e-commerce applications including demand-side and supply-side e-commerce, collaborative commerce, mobile commerce, electronic payments and electronic services.

TEXTBOOK

• Radovilsky, Zinovy, E-Commerce Management, 1st Edition, University Readers, 2009.
• The textbook is available for purchase from www.universityreaders.com. The publishing company will also provide free 20% PDF download for students to access immediately after they order. The download ensures the students can get started reading right away while their order processed and shipped.

TECHNICAL COMPETENCIES AND SOFTWARE REQUIREMENTS

 Students need to have technical competence and be well familiar with the following software:

• Internet Explorer (IE) or other similar browsers to be able to access the course online and use its materials

• Windows Media Player to view video clips and listen to audio presentations

• Microsoft Office applications including Word, Excel, and PowerPoint (MS Office 2000, 2003, XP, and 2007)

• Adobe Reader

 HARDWARE AND SYSTEM REQUIREMENTS

 Students are required to use the following hardware and systems:

• PC, laptop, or notebook with Windows Vista, XP, NT, or 2000.

• Fast Internet access using university computer labs or off-campus access via DSL or cable modem

• Blackboard online course system. See information on the system support and tutorials at: csuhbb.csueastbay.edu.    

COURSE SCHEDULE

PROJECT

• The term project is due on June 9 by 11:59 pm in the Course Digital Dropbox. The project requirements are presented in the course website.

COURSE REQUIREMENTS, ASSIGNMENTS, AND DUE DATES

• Each student is expected to study weekly materials specified in the website’s Course Materials, participate in the assigned discussion boards, do online and in-class tests, and submit required postings in the discussion boards and complete tests by the deadlines.
• No late postings or test submissions will be accepted.
• You have to answer discussion board questions by a deadline specified in the website’s Course Materials. The deadline is usually each Friday of the week, by 11:59 pm. You have also to reply to at least one classmate’s posting, and also to my and other students’ responses to your posting. The deadline for these replies is Monday the following week, by 11:59 pm. You should have at least three postings for each discussion board. 
• The dates for online quizzes are specified in the Class Schedule (see above). Detailed instructions on each quiz will be presented in the website’s Course Materials one week prior to the quiz.
• The dates of midterm and final in-class exams are specified in the Course Schedule (see above). Detailed instructions on each exam will be presented in the website’s Course Materials one week prior to the exam.
• Both midterm and final exams will include multiple choice and short answer questions. The quizzes will have multiple-choice and true-false questions only.
• No make-up exams and quizzes will be given.

TRACKING ONLINE ACTIVITIES

The instructor will track student online activities using copies of submitted online case studies, logs of course discussion boards and collaboration sessions, and quizzes’ results.  In addition, the instructor will periodically track student online activities using the Blackboard Performance Dashboard and Course Statistics tools.

GRADING SYSTEM FOR ONLINE COURSE

The course assessment and final grade will be based on the maximum of 500 points with the following breakdown:

• Two online quizzes, up to 50 points each for a total of 100 points maximum.
• Two in-class examinations, midterm and final, up to 100 points each for a total of 200 points maximum.
• Term project, up to 100 points maximum.
• Participation in the 5 online discussion boards, up 20 points each, 100 points maximum.

The final grades will be as following:

• "A"--450 points and up (90% and up)
• "A-"--435-449 points
•  "B+"--420-434 points
• "B"--400-419 points (80% and up)
• "B-"--385-399 points
• "C+"--370-384 points
• "C"--350-369 points (70% and up)
• "C-"--335-349 points
• "D+"--320-334 points
• "D"--300-319 points
• "F"--below 300.

The students will be given an opportunity to do some optional extra credit assignments that will be added to the final score. A student can earn no more than 50 points maximum of extra credits.

INSTRUCTOR’S INFORMATION AND OFFICE HOURS

 CONTACTS

The main ways of contacting the instructor are the following:

• Online Course Discussion Board. In the course website click on the Discussions button, and then click on the Course Discussion Board at the top of the page. You may use the Course Discussion Board to post a question regarding the course materials, assignments, grades, etc., or communicate with your classmates.
• Online Collaboration (Chat Room) will be opened for direct communication with the instructor every Tuesday from 4:50 to 6 pm. Connect to the appropriate session during this time and ask questions regarding the course, case studies, weekly course materials, tests, etc. To connect to a Collaboration Session, click on the Collaboration button. In the Collaboration Session page, click on the Join button to connect to the current Collaboration Session/Blackboard Chat.
• E-mail to the instructor at zinovy.radovilsky@csueastbay.edu or call (510) 885-3302 during the office hours.
• Come to the office hours on Tuesday, 4:50-6:20 pm or Thursday, 12:30-2 pm.

In case of technical problems, do one of the following:

• See Blackboard Support Site at csuhbb.csueastbay.edu.
• Send an e-mail to helpdesk@csueastbay.edu or call (510) 885-4357.

IMPORTANT NOTICE

 If you have a documented disability and wish to discuss academic accommodations, please contact the instructor as soon as possible.

EMERGENCY INFORMATION

California State University, East Bay is committed to being a safe and caring community.  Your appropriate response in the event of an emergency can help save lives.  Information on what to do in an emergency situation (earthquake, electrical outage, fire, extreme heat, severe storm, hazardous materials, and terrorist attack) may be found at: http://www.aba.csueastbay.edu/EHS/emergency_mgnt.htm. 

Please be familiar with these procedures.  Information on this page is updated as required.  Please review the information on a regular basis.

IN THE EVENT OF AN EARTHQUAKE:

• Duck and cover until the shaking stops.  Use desks and tables and protect your head and neck.
• Only after the shaking stops should you attempt to leave the building.
• When safe, go to the designated assembly area outside the building.

IN THE EVENT OF FIRE: Exit the building rapidly, but calmly.

IN ALL EMERGENCIES:  ALWAYS remain calm and DO NOT USE THE ELEVATORS.

PREPARE AHEAD:  

• Carry a Survival Kit in your car at all times.  Minimally, be sure you have one gallon of water, a blanket, warm clothing, a flashlight, and a portable radio.  Ideally, have a first aid kit and some food, too.

DOCUMENTED DISABILITY

• If you have a documented disability and wish to discuss academic accommodations, or if you would need assistance in the event of an emergency evacuation, please contact the professor as soon as possible.