MGMT 3620 Spring 2004 Online

MGMT 6020-30 Graduate Introduction to Production and Operations Management

Dr. Z. Radovilsky, Spring Quarter 2004

C O U R S E O U T L I N E

INTRODUCTION

Today is an exciting time for the study of operations management. The tough global competition requires companies to be extremely responsive to the needs and expectations of customers. In addition, many companies today are in a period of rapid changes brought about by technological breakthroughs, business globalization, and financial upheavals. In such a time, the role of operations managers in facing these challenges and maintaining a competitive edge become even more important. Professionals must be capable of continuously improving the quality of products and services, reducing or completely eliminating waste of resources, improving productivity of manufacturing and service processes, and speeding up introduction and delivery of new products to the markets. Recently, a number of jobs in the Bay Area were available for Cal State Hayward graduates in operations and materials management.

This course will introduce to you the most important strategic and tactical decisions in operations management. If you choose to become an operations manager, this course will provide you with an important introduction to the field. If you enter another profession, such as marketing, finance, computer information systems, accounting, or human recourses, what you study in this course will be important for you, because operations management constantly interacts with other business functions. The knowledge of operations management methods and tools will help you to analyze and solve problems in other business functions.

OBJECTIVES OF THE COURSE

Present to students the main principles and concepts of operations management in both manufacturing and service organizations.
Introduce modern systems and approaches of managing operations in these organizations.
Motivate and train students to apply various quantitative and qualitative methods of managing operations.

LEARNING OUTCOMES

Develop and expand students’ ability to understand and apply the concepts and applications of Operations Management.
Develop essential skills of managing and improving operations decisions in manufacturing and service organizations.
Acquire working knowledge of a variety of methods, tools, and software used in managing and improving operations decisions.

PREREQUISITES

Mgmt 6000 or MGMT 3100.

TEXT

Heizer J., and Render B. Principles of Operations Management, 5th Edition, Prentice Hall, 2004.

SOFTWARE

POM for Windows ( should be purchased with the textbook).

SCHEDULE

Week	Week of	Topic	Chapter
1	March 30	Operations and Productivity Operations Strategy in a Global Environment	1 2
2	April 6	Forecasting	4
3	April 13	Design of Goods and Services	5
4	April 20	Managing Quality	6
5	April 27	Statistical Process Control Quiz #1	Supplement 6
6	May 4	Midterm Exam
7	May 11	Process Strategy and Capacity Planning	7, Supplement 7
8	May 18	Supply-Chain Management E-commerce and Operations Management	11 Supplement 11
9	May 25	Inventory Management Quiz #2	12
10	June 1	Just-in-Time System	16
11	June 8	Final Exam

REQUIRED ASSIGNMENTS

##	*Case Study*	*Due Date*
1	Operations Strategy	April 6
2	Forecasting	April 13
3	New Product Development	April 20
4	Quality Management	April 27
5	Statistical Process Control	May 4
6	Capacity Planning	May 18
7	Supply Chain Management	May 25
8	Inventory Management	June 1

The assignments will be explained in the course web page. The completed assignments need to be sent to the grader via e-mail. The grades will be available online.

COURSE INFORMATION

Each student is expected to study materials for upcoming classes.
A case study report should be typed in MS Word (or sometimes in Excel) with at least three double-spaced pages plus (if applied) appendices, computer printouts, charts, and graphs.
No late homework will be accepted.
Both the midterm and final exams will include multiple choice and problem solving questions. The quizzes will have multiple choice questions only. No make-up exams will be given.

GENERAL INFORMATION

LOCATION OF CLASS	MB 2079
DAY AND TIME	Tuesday, 6:30-10 p.m.
OFFICE	RO 235
TELEPHONE	(510) 885-3302
E-MAIL	zradovil@csuhayward.edu
WEB PAGE	www.cbe.csuhayward.edu/~zradovil
OFFICE HOURS	Tuesday and Thursday, 5:00-6:30 p.m.

GRADING SYSTEM

The final grade in the course will be based on the maximum of 500 points with the following breakdown:

Case studies, up to 100 points each. The average grade of the 6 best case studies will be added to the final score.
Two quizzes, up to 50 points each for a total of 100 points maximum.
Two examinations, midterm and final, up to 125 points each for a total of 250 points maximum.
Class participation, up to 50 points maximum.

The final grades will be as following:

"A"--450 points and up (90% and up)
"A-"--435-449 points
"B+"--420-434 points
"B"--400-419 points (80% and up)
"B-"--385-399 points
"C+"--370-384 points
"C"--350-369 points (70% and up)
"C-"--335-349 points
"D+"--320-334 points
"D"--300-319 points
"F"--below 300.

The students will be given an opportunity to do extra credit assignments that will be added to the final score. A student can earn up to 50 points maximum of extra credits. The grading system and extra credits will be explained during the first class meeting.

EXAMS AND QUIZZES

Both the midterm and final exams will include multiple choice and problem solving questions. The quizzes will have multiple choice questions only. No make-up exams will be given.