MGMT 3620 Summer 2009 Online

MGMT 3620-01 Introduction to Production and Operations Management (ONLINE)

Dr. Z. Radovilsky, Summer Quarter 2009

C O U R S E O U T L I N E

IMPORTANT INFORMATION

This course is taught completely online. All instructions, assignments, discussion boards, tests, and other course-related materials will be available in the Blackboard course website, bb.csueastbay.edu. If you enrolled in the class, you can login using your NetID and password. The course website will be available on or after June 17, 2009.

When you login to the course website read the Course Instructions by clicking on the Course Info button. Also, before you start the course, you need to make a posting in the Introductory Discussion Board (click on the Discussions button in the course website). In the posting, type your name, and indicate that you are starting the course, and that you read and understood the Course Information/Instructions. Your posting should be done by Wednesday, June 24, 2009. The students that do not introduce themselves in the Introductory Discussion Board by the deadline will be dropped from the class.

INTRODUCTION

This course will introduce to you the most important strategic and tactical decisions in operations management in both manufacturing and service organizations. Business professionals must be capable of continuously improving quality of products and services, reducing cost and eliminating waste of resources, speeding up introduction and delivery of new products to the markets, and improving operations and supply chain processes. If you choose to become an operations professional, this course will provide you with an important introduction to the field. If you enter another profession, such as marketing, finance, computer information systems, accounting, or human recourses, what you study in this course will be important for you, because operations management constantly interacts with other business functions. The knowledge of operations management methods and tools will help you to analyze and solve problems in other business functions.

OBJECTIVES OF THE COURSE

Introduce students to the field of operations management in both manufacturing and service organizations.
Present and explain strategic and tactical decisions of operations management including new product introduction, quality. management and quality control, process strategy and process selection, capacity planning, and inventory management.

LEARNING OUTCOMES

Develop and expand students’ ability to understand and apply the concepts and applications of Operations Management.
Develop essential skills of managing and improving operations decisions in manufacturing and service organizations.
Acquire working knowledge of a variety of qualitative and quantitative methods and tools in managing and improving operations decisions.

PREREQUISITES

MGMT 3100 Decision Science

TEXT

Heizer J., and Render B. Principles of Operations Management, 7th Edition, Prentice Hall, 2008.

TECHNICAL COMPETENCIES AND SOFTWARE REQUIREMENTS

Students need to have technical competence and be well familiar with the following software:

Internet Explorer (IE) or other similar browsers to be able to access the course online and use its materials.
Windows Media Player to view video clips and listen to audio presentations.
Microsoft Office applications including Word, Excel, and PowerPoint.

HARDWARE AND SYSTEM REQUIREMENTS

Students are required to use the following hardware and systems:

PC, laptop, or notebook with Windows Vista, XP, NT, or 2000.
Fast Internet access using university computer labs or off-campus access via DSL or cable modem
Microsoft Office 2007 or 2003 applications including Word, Excel, and PowerPoint
Blackboard online course system. See information on the system support and tutorials at: csuhbb.csueastbay.edu.

COURSE SCHEDULE

Week	Week of	Topic	Book Chapter	Discussions, Cases, and Tests
1	June 21	Operations and Productivity	1	*Introductory Discussion Board* Discussion #1
2	June 28	Operations Strategy in a Global Environment	2	*Case #1, due on April 14*
3	July 5	Design of Goods and Services	5	*Discussion #2*
4	July 12	Managing Quality	6	*Quiz #1, July 14 Discussion #3*
5	July 19	Statistical Process Control	Supplement 6	*Case #2, due on July 28*
6	July 26	Process Strategy	7	Discussion #4
7	August 2	Capacity Planning	Supplement 7	*Case #3, due on August 11*
8	August 9	Supply-Chain Management E-commerce and Operations Management	11 Supplement 11	*Quiz #2 on August 11 Discussion #5*
9	August 16	Inventory Management	12	*Case #5, due on August 25*
10	August 23	Just-in-Time and Lean Production Systems	16	*Discussion #6*
11	August 30	*Finals Week*		*Final Exam on Tuesday, September 1*

COURSE REQUIREMENTS, ASSIGNMENTS, AND DUE DATES

Each student is expected to study week materials in the website’s Course Materials; submit required assignments no later than the due dates; and participate in the assigned discussion boards.
The case study assignments will be explained in the website’s Course Materials. The completed required assignments need to be uploaded for grading using the Submit Assignment button. The assignment due dates are listed in Course Schedule (see above).
A case study report submitted to the instructor should be typed in MS Word with approximately two double-space pages plus (if applied) Excel file.
No late homework will be accepted.
You have to answer six weekly discussion boards questions by a deadline specified in the website’s Course Materials. The final deadline is usually each Friday of the week, by midnight (12 am). You have also to reply to at least one classmate’s posting, and also to my and other students’ responses to your posting. The deadline for these replies is Monday the following week, by midnight (12 am).
The dates for online quizzes are specified in the Class Schedule (see above). Detailed instructions on each quiz will be presented in the website’s Course Materials one week prior to the quiz.
The date for the final exam is specified in the Course Schedule (see above). Detailed instructions on the final exam will be presented in the website’s Course Materials one week prior to the exam.
Both quizzes and final exam will include multiple choice (quantitative and qualitative) questions.
No make-up exam and quizzes will be given.

TRACKING ONLINE ACTIVITIES

The instructor will track student online activities using copies of submitted online case studies, logs of course discussion boards and collaboration sessions, and quizzes’ results. In addition, the instructor will periodically track student online activities using the Blackboard Performance Dashboard and Course Statistics tools.

GRADING SYSTEM FOR ONLINE COURSE

The course assessment and final grade will be based on the maximum of 500 points with the following breakdown:

Four case studies, up to 40 points each, 160 points maximum, will be added to the final score.
Two online quizzes, up to 50 points each for a total of 100 points maximum.
Online final exam, up to 120 points maximum.
Participation in the 6 online discussion board, 20 points per discussion board, for a total of 120 points maximum.

The final grades will be as following:

"A"--450 points and up (90% and up)
"A-"--435-449 points
"B+"--420-434 points
"B"--400-419 points (80% and up)
"B-"--385-399 points
"C+"--370-384 points
"C"--350-369 points (70% and up)
"C-"--335-349 points
"D+"--320-334 points
"D"--300-319 points
"F"--below 300.

The students will be given an opportunity to do some optional extra credit assignments that will be added to the final score. A student can earn no more than 50 points maximum of extra credits.

INSTRUCTOR’S INFORMATION AND OFFICE HOURS

OFFICE	Valley Business and Technology Center (VBT), room 421
TELEPHONE	(510) 885-3302 (I will check voice messages twice a week)
E-MAIL	zinovy.radovilsky@csueastbay.edu
INSTRUCTOR’S WEB PAGE	www.cbe.csueastbay.edu/zradovil
OFFICE HOURS	Tuesday, 4-6 pm, will be done online through the Blackboard’s Collaboration (Chat Room)

CONTACTS

The main ways of contacting the instructor are the following:

Online Course Discussion Board. In the course website click on the Discussions button, and then click on the Course Discussion Board at the top of the page. You may use the Course Discussion Board to post a question regarding the course materials, assignments, grades, etc., or communicate with your classmates.
E-mail to the instructor at zinovy.radovilsky@csueastbay.edu.
Online Collaboration (Chat Room) will be opened for direct communication with the instructor every Tuesday from 4 to 6 pm. Connect to the appropriate session during this time and ask questions regarding the course, case studies, weekly course materials, tests, etc. To connect to a Collaboration Session, click on the Collaboration button. In the Collaboration Session page, click on the Join button to connect to the current Collaboration Session/Blackboard Chat.

In case of technical problems, do one of the following:

See Blackboard Support Site at csuhbb.csueastbay.edu.
Send an e-mail to helpdesk@csueastbay.edu or call (510) 885-4357.

IMPORTANT NOTICE

If you have a documented disability and wish to discuss academic accommodations, please contact the instructor as soon as possible.

EMERGENCY INFORMATION

California State University, East Bay is committed to being a safe and caring community. Your appropriate response in the event of an emergency can help save lives. Information on what to do in an emergency situation (earthquake, electrical outage, fire, extreme heat, severe storm, hazardous materials, and terrorist attack) may be found at: http://www.aba.csueastbay.edu/EHS/emergency_mgnt.htm.

Please be familiar with these procedures. Information on this page is updated as required. Please review the information on a regular basis.

IN THE EVENT OF AN EARTHQUAKE:

Duck and cover until the shaking stops. Use desks and tables and protect your head and neck.
Only after the shaking stops should you attempt to leave the building.
When safe, go to the designated assembly area outside the building.

IN THE EVENT OF FIRE: Exit the building rapidly, but calmly.

IN ALL EMERGENCIES: ALWAYS remain calm and DO NOT USE THE ELEVATORS.

PREPARE AHEAD:

Carry a Survival Kit in your car at all times. Minimally, be sure you have one gallon of water, a blanket, warm clothing, a flashlight, and a portable radio. Ideally, have a first aid kit and some food, too.

DOCUMENTED DISABILITY

If you have a documented disability and wish to discuss academic accommodations, or if you would need assistance in the event of an emergency evacuation, please contact the professor as soon as possible.