MGMT 3620 Fall 2009

MGMT 3620-03 Introduction to Production and Operations Management

Dr. Z. Radovilsky, Fall Quarter 2009

C O U R S E O U T L I N E

IMPORTANT INFORMATION

The course is taught on Tuesday and Thursday, 12-1:50 pm in the Art and Education building, room 227. This course is taught as a web-assisted course. All instructions including the course syllabus, lecture materials, in-class cases, and other course-related materials are located in the Blackboard course website, bb.csueastbay.edu. If you enrolled in the class, you can login using your NetID and password. The course website will be available on or after September 20, 2009.

When you login to the course website, click on the Syllabus button, print the course syllabus and bring it to the first class session. Also, click on the Course Materials button, and then Week 1 of September 24. Read instructions for week 1, print powerpoint lecture materials (a link is on the top of the page), and bring them to the first class session.

INTRODUCTION

This course will introduce to you the most important strategic and tactical decisions in operations management in both manufacturing and service organizations. Business professionals must be capable of continuously improving quality of products and services, reducing cost and eliminating waste of resources, speeding up introduction and delivery of new products to the markets, and improving operations and supply chain processes. If you choose to become an operations professional, this course will provide you with an important introduction to the field. If you enter another profession, such as marketing, finance, computer information systems, accounting, or human recourses, what you study in this course will be important for you, because operations management constantly interacts with other business functions. The knowledge of operations management methods and tools will help you to analyze and solve problems in other business functions.

OBJECTIVES OF THE COURSE

Introduce students to the field of operations management in both manufacturing and service organizations.
Present and explain strategic and tactical decisions of operations management including new product introduction, quality. management and quality control, process strategy and process selection, capacity planning, and inventory management.

LEARNING OUTCOMES

Develop and expand students’ ability to understand and apply the concepts and applications of Operations Management.
Develop essential skills of managing and improving operations decisions in manufacturing and service organizations.
Acquire working knowledge of a variety of qualitative and quantitative methods and tools in managing and improving operations decisions.

PREREQUISITES

MGMT 3100 Decision Science

TEXT

Heizer J., and Render B. Principles of Operations Management, 7th Edition, Prentice Hall, 2008.

TECHNICAL COMPETENCIES AND SOFTWARE REQUIREMENTS

Students need to have technical competence and be well familiar with the following software:

Internet Explorer (IE) or other similar browsers to be able to access the course online and use its materials.
Windows Media Player to view video clips and listen to audio presentations.
Microsoft Office applications including Word, Excel, and PowerPoint.

HARDWARE AND SYSTEM REQUIREMENTS

Students are required to use the following hardware and systems:

PC, laptop, or notebook with Windows Vista, XP, NT, or 2000.
Fast Internet access using university computer labs or off-campus access with DSL or cable modem
Blackboard online course system. See information on the system support and tutorials at: csuhbb.csueastbay.edu.

COURSE SCHEDULE

Week	Week of	Topic	Book Chapter	Quizzes and Exams
1	September 24	Introduction to the Course, Operations and Productivity	Chapter 1
2	September 29	Operations Strategy in a Global Environment	Chapter 2
3	October 6	Design of Goods and Services	Chapter 5	*Quiz #1 on October 6*
4	October 13	Managing Quality	Chapter 6
5	October 20	Statistical Process Control	Supplement 6
6	October 27	Process Strategy	Chapter 7	Quiz # 2 on October 27
7	November 3	Capacity Planning	Supplement 7	*Midterm exam on November 3*
8	November 10	Supply Chain Management	Chapter 11
9	November 17	Inventory Management	Chapter 12	Quiz #3 on November 17
10	November 24	Inventory Management	Chapter 12
11	December 1	Just-in-Time and Lean Production Systems	Chapter 16	Quiz #4 on December 1
12	December 8			Final Exam on December 8

COURSE REQUIREMENTS, ASSIGNMENTS, AND TESTS

The weekly course materials will be posted in the course website, and will be available on Sunday for the upcoming classes on Tuesday and Thursday.
Each student is expected to study weekly materials in the website’s Course Materials and come prepared for the class.
The case study assignments are not required in this course. However, in the course website you will find optional assignments and problems for each week.
The dates for online quizzes are specified in the Class Schedule (see above). Detailed instructions on each quiz will be presented in class. The quizzes include multiple-choice questions only.
The dates of midterm and final exams are specified in the Course Schedule (see above). Detailed instructions on each exam will be presented in class and on the website. Both midterm and final exams will include multiple choice and problem solving questions.
No make-up exams and quizzes will be given.

GRADING SYSTEM FOR ONLINE COURSE

The course assessment and final grade will be based on the maximum of 500 points with the following breakdown:

Four quizzes, up to 50 points each, for a total of 200 points maximum.
Midterm exam, up to 125 points maximum.
Final exam, up to 125 points maximum.
Class participation, up to 50 points maximum.

The final grades will be as following:

"A"--460 points and up (92% and up)
"A-"--435-459 points
"B+"--420-434 points
"B"--400-419 points (80% and up)
"B-"--385-399 points
"C+"--370-384 points
"C"--350-369 points (70% and up)
"C-"--335-349 points
"D+"--320-334 points
"D"--300-319 points
"F"--below 300.

The students will be given an opportunity to do some optional extra credit assignments that will be added to the final score.

INSTRUCTOR’S INFORMATION AND OFFICE HOURS

OFFICE	Valley Business and Technology Center (VBT), room 421
TELEPHONE	(510) 885-3302
E-MAIL	zinovy.radovilsky@csueastbay.edu
INSTRUCTOR’S WEB PAGE	www.cbe.csueastbay.edu/zradovil
OFFICE HOURS	Tuesday 2-3:30 pm, Thursday 4:50-6:20 pm

CONTACTS

The main ways of contacting the instructor are the following:

Online Course Discussion Board. In the course website click on the Discussions button, and then click on the Course Discussion Board at the top of the page. You may use the Course Discussion Board to post a question regarding the course materials, quizzes, exams, etc.
E-mail to the instructor at zinovy.radovilsky@csueastbay.edu.
Call (510) 885-3302 during the office hours.
Come to the office hours on Tuesday, 2-3:30 pm or Thursday, 4:50-6:20 pm.

In case of technical problems with Blackboard, do one of the following:

See Blackboard Support Site at csuhbb.csueastbay.edu.
Send an e-mail to helpdesk@csueastbay.edu or call (510) 885-4357.

IMPORTANT NOTICE

If you have a documented disability and wish to discuss academic accommodations, please contact the instructor as soon as possible.

EMERGENCY INFORMATION

California State University, East Bay is committed to being a safe and caring community. Your appropriate response in the event of an emergency can help save lives. Information on what to do in an emergency situation (earthquake, electrical outage, fire, extreme heat, severe storm, hazardous materials, and terrorist attack) may be found at: http://www.aba.csueastbay.edu/EHS/emergency_mgnt.htm.

Please be familiar with these procedures. Information on this page is updated as required. Please review the information on a regular basis.

IN THE EVENT OF AN EARTHQUAKE:

Duck and cover until the shaking stops. Use desks and tables and protect your head and neck.
Only after the shaking stops should you attempt to leave the building.
When safe, go to the designated assembly area outside the building.

IN THE EVENT OF FIRE: Exit the building rapidly, but calmly.

IN ALL EMERGENCIES: ALWAYS remain calm and DO NOT USE THE ELEVATORS.

PREPARE AHEAD:

Carry a Survival Kit in your car at all times. Minimally, be sure you have one gallon of water, a blanket, warm clothing, a flashlight, and a portable radio. Ideally, have a first aid kit and some food, too.

DOCUMENTED DISABILITY

If you have a documented disability and wish to discuss academic accommodations, or if you would need assistance in the event of an emergency evacuation, please contact the professor as soon as possible.